Feb
Collection letter plays an important role when collecting a bill amount. In the collection series many letters need to be sent .The more number of times the letter is sent the tone of the letter should keep becoming stern and demanding until a final letter is written which talks about the action that would be taken. The first collection letter should be a short one just to remind the customer that the bill is due. This message could be attached to the bottom of the invoice and can also have an acknowledgement payment in case it has already been made.
The collection letter that is being sent the second time is again a reminder letter to the customer but should be more direct and firm. It should clearly state the reason of the second letter and explain how much amount is due and what has to be done.
The collection letter that is sent the third time should again be firm and with a friendly tone but clearly not assuming that the consumer had overlooked the payment. The letter should show urgency and politely state the consequences of not making the payment. Explaining that the customer’s credit will be affected with a polite tone and offering any other payment plan if the customer is in problem or not being able to make the payment. Use a sincere tone and persuade the customer to call and discuss the problem.
Whatever is the type of collection letter the focus should be to gather the entire information about the customer’s account and persuade the customer to make the payment and maintain a healthy relationship with the service provider.