Feb
Complaint letters are the letters by which a customer can explain his or her dissatisfaction towards the product, service or the company. It should be such that the reader understands the problem immediately, so keep it as short as as possible. While writing this letter the tone should be polite and not insulting in nature as the reader is also a person who is doing his job to the best of his abilities. It is very important to be, to the point and provide the cause and effect of the complaint.
One important factor in writing the complaint letter is to know whom it has to be written and it should go to the right person or the department. It is always better to make the letter formal rather than emotional.
While proving your point if necessary you can also write the positive feedback about the company or service. This will make the other person happy and he or she wouldn’t want to lose you as a customer, and you can expect an immediate resolution. This also helps the company understand that you not only see the negatives in them but also notice their positives. It is also important to provide all the necessary documents so that the reader can take necessary steps to resolve the complaint.